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Knowledge Base : HQ : Printer

I got the "Printing failed when starting the document" from Mozilla / Firefox when try to print. What is the solution?

Do the following check.

1. Check the printer is switched on and it is working.
2. If it is a network printer then check the printer is accssible.
3. If it is a shared printer then check the share PC is accessible and the printer is also accessible.

To check the printer configuration of the Mozilla / FireFox do the following.

1. type about:config in the URL bar and hit Enter
2. Type "printer" in the filter and check for "print.print_printer" in the Preference Name.
3. If you want to change the setting, Right-Click that preference and select Reset, then restart Mozilla / Firefox.

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