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Knowledge Base : HQ : Data Upload (HQD)

DB Mismatch Existing database : 00000-00000-00000 and uploaded Database 11111-11111-11111

Issue :

DB Mismatch Existing database : 00000-00000-00000 and uploaded Database 11111-11111-11111

SYMPTOMS :

While sending the complete or period backup this error occurs in upload status

CAUSE :

This error occurs due to mismatch of license number in outlet and HQ(mapped outlet),this error occurs mostly after reinstallation of RPOS

SOLUTION :

1. check the license number in rpos and hq
2. If there is mismatch in license pls update the license no in RPOS with help of SAM
3. contact support for more infotmation


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