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Knowledge Base : HQ : WEBSOM : WebSOM sales order in RPOS6.5

1. Order is not received @ outlet

1. Check the internet connection in outlet

2. Check port forwarding in outlet

3. Check the static/dynamic status of the outlet and see the EDI partner setting in HQ

4. Check the transaction folder is available or not

5. Check the space in transaction folder and the message in NT application path

6. Check the NT apache service in outlet

7. According to the message shown in NT verify with NT team's help

8. Check the registration status of the outlet

9. Check weather the order xml is generated in WEBSOM

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