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Knowledge Base : HQ : WEBSOM : WebSOM sales order in RPOS6.5

Order punched yesterday and reached the outlet today so added in today's sales and not canceled automatically

1.Check the import option of sales order is automatic if it is not so make it automatic
(NetTrade-->tools -->options)

2.Check weather the cancel XML is generated in WEBSOM
(check the transaction folder in NetTrade application path in WEBSOM) and reached the outlet.

3.Check weather the order XML is received before the cancel xml.
(Check the XML in transaction folder in NetTrade application path in outlet)

4.Check the auto cancel time in the hq setup config
(setup--> setup conffiguration menu in WEBSOM )

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