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WebSOM sales order in RPOS6.5 (13)
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Knowledge Base : HQ : WEBSOM : WebSOM sales order in RPOS6.5
  1. Order punched for WEBSOM is not showing in reports but print is received.
    Check the system date of that outlet machine for current day's date....
  2. IP not registered in peer group
    1. Check the 'My profile setting' is in Dynamic and there is entry for that cust...
  3. 1. Order is not received @ outlet
    1. Check the internet connection in outlet 2. Check port forwarding in outlet...
  4. Item sync or selling price not updated in outlet
    1.Check weather the XML is received in outlet ( check in the transaction folder...
  5. Ack not received in WEBSOM
    1.Check that the order is received in outlet or it stays in WEBSOM.(check it in...
  6. Cant able to do settlement
    1.check weather payment is given for all the orders. 2.Check all the orders...
  7. Order received is different from the order printed
    Check that the order is having any special characters and if it is so, cancel th...
  8. Order not printed
    1. Check the printer setting and printer is mapped for the respective profiles....
  9. Report mismatch (recall orders and payment mode )
    The order would be made on a day and the payment would be made on some other day...
  10. Http 404 error while sending ack to WEBSOM
    http.conf file got corrupted. Replace it by extracting the NT patch Try chan...
  11. File not found exception in NT
    1. Check the transaction path in the shop_mast table. 2. Check the nt_recv_t...
  12. Order punched yesterday and reached the outlet today so added in today's sales and not canceled automatically
    1.Check the import option of sales order is automatic if it is not so make it au...
  13. First letter in every line is not getting printed in the bill
    Check the type of the printer mapped. If it is normal printer change it receipt...
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